Help & Contact

Feel free to contact us at any time but, before you do, please check our FAQs to see if your question or doubt has already been answered.

Mon - Fri; 9:00 - 18:00

Send a whatsapp or email us: hallo@thepolarcompany.com

The Polar Company

Vijzelgracht 2A
1017 HR Amsterdam

CoC: 77389085

VAT: NL860992548B01

FAQ`s

Find the answer to your question below!

Delivery
Subscription
Money-back Guarantee
Safety
Our Products
Discounts
Delivery
In which countries do we deliver?
We deliver to a few other countries besides the Netherlands. Polarwise is also delivered in Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, the United Kingdom, USA, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal Norway, Finland and Sweden.
Where is my order?
If you want to track your order, you can use this link: https://tracking.polarwise.com/nl/tracking/
How long does the delivery takes?
The delivery inside The Netherlands takes normally around 3-5 business days.
Outside The Netherlands it will take 5-7 business days.
What to do if the order didn't arrive?
Sometimes it can take a bit longer for your order to arrive. Still didn't receive your order after 10 business days? Please contact us at Hallo@thepolarcompany.com and we will resend your package.
What is the difference between tracked and untracked orders?
Tracked orders can always be tracked, while untracked orders can’t be tracked once send from our warehouse. We can only give you an estimated delivery date, based on the average shipping time.
Subscription
How do our subscriptions work?
You can enjoy our products with the ease of them being shipped automatically to your house. You can decide the frequency yourself and we will do the rest. And the best part is: when you choose a subscription, you will receive a 5 euro discount for every order that we ship to you! Still have enough Polar? No worries, you can pause the subscription anytime you like!
Can I pause my subscription?
Do you still have enough Polarwise left of your previous order? No worries, you can always pause your subscription till when it is needed again.
To which products can I subscribe?
You can subscribe on the following products: Strong mist regular, Strong regular, Strong mist large, The Face Sweat-Absorbing cream, The Chest & Back Sweat-Stopping Cream, The original Large, The Strong Large and the Deodorant!
Money-back Guarantee
How does the money-back guarantee work?
Our money back guarantee is here because we are so sure our products do what it promised. If the product is not working for you, we will refund your money. Just contact our customer service team and they will proceed with the refund. This is only valid for 60 days, so you have a fair amount of time to test the products! Be aware: the money-back guarantee is not valid for the following products: The Polarwise Vitamins and the Deodorant.
How long is the money-back guarantee valid?
Our money back guarantee is valid for 60 days after ordering your Polar. This gives you the time to test our product for a while.
Safety
Are our products safe to use?
All our products are subjected to comprehensive testing and comply with the latest European Union Cosmetics Regulation, which represents the most current and updated standard in the EU. Please note that the results of these tests are not publicly disclosed. For in-depth information regarding EU cosmetic legislation, we suggest visiting their official website, see the link. single-market-economy/
Can I use the products during pregnancy?
Yes, Polarwise is safe to use during pregnancy. Polarwise works only on the skin surface, so the baby can not be harmed during pregnancy, even when breastfeeding.
Does Polarwise stain in clothing?
If you use the product as directed, it will never stain your clothes. To be sure, wash the treated skin in the morning.
Can I use the product after shaving/trimming?
No, you can’t use the product directly after shaving. We recommend shaving at least 24 hours before to avoid irritation. In principle, trimming can do less harm because the risk of wounds is a lot smaller, but if you want to be 100% safe, we would also recommend sticking to at least 24 hours! Feel free to trim or shave again the day after application.
What to do if the product is not working for me?
If the product is not working for you, we will of course refund your money. Sometimes, your body needs a little time to adjust to Polar. Our pro tip? Give Polar a solid two weeks to work its magic. Apply it every night for the next week to see the results. Still not working, then we will refund your money as stated before!
From what age can I use Polarwise?
Our products can be used from the age of 12 years and older.
Our Products
The Armpits Roller
Use our step-by-step plan! 1. 😴Before sleeping  2. 🚱On dry skin   3. 💦 Use carefully, it is highly effective!   4. 💈 Don't shave beforehand, at least for 24h 5. 🙆 Let Polarwise dry up  6. 🚿 Wash your skin when you wake up How often should I use the antiperspirant rollers? You can use Polarwise as often as needed. Most use it twice a week, but that is not a requirement! The product can be effective for up to a week. For more information, visit the productpage of the strong mist roller
The Deodorant
If Polarwise antiperspirant stops my sweat, why do I need to use this deodorant? Our deodorant was developed to give you an extra layer of protection against sweat and a full day-long protection against odor. So, it does not replace our antiperspirants, but instead works together with them to give you enhanced anti-sweat protection. Other than that, it keeps you feeling fresh all day long. How often do I need to use the deodorant? We advise you to use the Deodorant every morning for a fresh feeling that lasts all day and to enhance the results of the Polarwise antiperspirant that you only apply at night. How long does a Deodorant bottle last? When used every day, the bottle lasts for about 2+ months. For more information, visit the productpage of the Deodorant
The Konjac Sponges
How do I use the konjac sponges? Dip the sponge in warm water. Allow the sponge to absorb water until it is soft. To thoroughly cleanse your skin, gently massage it with the sponge. After usage, thoroughly rinse the sponge (for sanitary reasons). Then gently squeeze it. Finally, hang the sponge to dry using the string. Replace the sponge every 1 to 2 months. Why use the Konjac Sponges? Konjac Sponges are ideal for thoroughly cleansing the skin and removing dead skin cells. Removing these dead skin cells enhances the effectiveness of other Polarwise products for the underarm area. Therefore, using Konjac Sponges can lead to improved and longer-lasting results when using the armpit rollers! For more information, visit the product page of the Konjac sponges
The Face 3-Step Sweat-Absorbing Solution
How to use the Face 3-Step Sweat-Absorbing Solution? Here’s a simple step-by-step: Step 1 - At night, before bedtime, gently scrub your skin with the Face Scrub, and remove with water. Scrub 2x per week. Step 2 - On dry skin, after scrubbing, apply the Face Moisturizing Cream and go to sleep. Step 3 - In the morning, apply the Sweat-Absorbing Cream for a matte sweat-free skin. How often do I need to use the 3-Step Face Solution? We advise you to use the Face Sweat-Absorbing Cream every morning for a sweat-free matte result every day and the Face Moisturizing Cream every night to guarantee comfortable healthy skin. You should use the Face Scrub 2x per week to gently cleanse your skin and remove dead skin cells. For more inforamtion, visit the product page of the 3-step Face solution.
The 3-Step Hands & Feet Solution
How should I apply this 3-Step Hands & Feet Solution? Step 1 - At night, before bedtime, gently scrub your skin with the Hands & Feet Scrub, and remove with water. Scrub 2 to 3x per week. Step 2 - On completely dry skin, apply the Hands & Feet Sweat-Stopping Cream. Step 3 - In the morning, apply the Hands & Feet Moisturizing Cream for healthy and comfortable skin all day long. How often do I need to use the 3-Step Hands & Feet Solution? We advise you to use the Hands & Feet Sweat-Stopping Cream every night to have the best results and the Hands & Feet Moisturizing Cream every morning to guarantee comfortable skin. You should use the Scrub 2 to 3x per week to deeply cleanse your skin and remove dead skin cells. For more information, visit the product page of the 3-step Hands & Feet solution.
The Sweat Absorbing Rice Paper Sheets
How to use the Sweat Absorbing Rice Paper Sheets? Simply pull out a rice paper sheet each time you need to get rid of excessive sweat or oil on the face and neck. Use the sheet on the desired area to get rid of excessive sweat or oil and experience a dry and matte effect.  How often should I use the Sweat Absorbing Rice Paper Sheets? You can use the sheets as often as you prefer. Just use a sheet when needed! For more information, visit the product page of the Rice paper sheets
Discounts
When can I use a discount code?
You can use a discount code for our whole assortment, unless stated different. For example when it is only valid for a specific body part or product. Be aware: You can't use discount codes in combination with already discounted products.